My cats were very anxious to get climbing on this tree! My queen has already given dibs on the bed, too! It is being used every day since it was installed.
A couple of issues: 1) one of the furniture bolts broke, with most of it in the hole (not sure how to get it out or if it can be removed); and 2) the bags of hardware need better organization. I was short a furniture bolt even after using the spare and despite the loss from the one that broke.
Regardless, my cats are enjoying this tree and the broken bolt didn't affect the fact that the tree is climb-able. Would highly recommend any product from this company.