Updated Review: Catastrophic Creations reached out to diagnose the problem. I learned that the fabrics are delivered unstretched, and they offered to ship a replacement stretched canvas for me. I manually stretched the fabric out over the period of several days and got it to work without the replacement! My cat is very happy with the tree and it is very high quality, and so I've updated my review to reflect this. Just be aware that the fabric may be quite unstretched and maybe don't tighten the screws all the way until you've verified that the fabric will fit while assembling the tree.
Original Review: After doing a ton of research on higher quality cat trees that would last longer than a year or two and be accessible for a senior cat who is not a fan of jumping on wobbly surfaces, I was so excited to find and buy this one for my cat. However, the product I received was defective. It was frustrating to put it all together only to find out that one of the fabric hammocks included was an inch too short. It renders the whole bottom half of the tree unusable, since none of the velcro lines up, no matter how hard you pull on the fabric. I wouldn't have spent over $350 on such a tree if I knew that this would be the product I'd receive.
The pictures attached are of Fabric A on the bottom -- this picture was taken with one person pulling as hard as they can on the fabric, and the other person holding the tree still. As you can see, it is nowhere close to lining up. I double checked the video instructions multiple times to make sure I assembled it all correctly, and it just doesn't work. I'd love a fabric replacement for this, since I still think my cat would love it, but it's definitely disappointing to have to disassemble and reassemble the whole tree just because of this.
