Dalina was very fun to work with and needed a bridge to finish her indoor jungle setup in Singapore. Very jealous of this bridge; I love these photos! Adorable cats. Thanks for everything!
Dalina
Our cats love this wall tower already and it supports them both at the same time as well as them playing on it.
I had a few questions about the instructions and customer service got back to me quickly and even sent a video!
I already plan to buy more things to put on the walls for our cats, just need to find the wall space and which rooms to add them too.
Thank you for your kind words and for choosing our Play Cat Condo! We're thrilled to hear that your cats are enjoying it and that our customer support team was able to assist you. We can't wait to see what other wall-mounted items you add for your furry friends. Feel free to reach out if you would like any suggestions for your space! -Elexis
As soon as the cubby was installed it was being explored. And it makes for the best pictures!
Hi there! Thank you so much for sharing your positive experience with our Cat Cubby with Perches. We're thrilled to hear that your boys are loving their new cozy spot and that it's already providing some great photo opportunities. Feel free to reach out if any questions or concerns arise! -Elexis
Our cat absolutely loves being able to roam around above our heads. We had a huge empty wall in our living room that runs up to the vaulted ceiling that we never knew what to do with. When we found these products, it only made sense to let our cat enjoy the heights like he's always wanted. We got the Juggernaut and a cat bed to allow us the freedom to do something custom, and we still haven't used all the pieces!! It took a little while for him to get comfortable with his new domain, but now spends plenty of time napping 10-15 feet off the ground! The products are very high quality and after getting the hang of putting the planks up, became super easy to really expand up and across the wall. A good stud finder definitely helps! Definitely recommend these products to anyone, especially if you can take advantage of their regular discounts and sales.
Hi Aaron,
Thank you so much for taking the time to leave this wonderful review for The Juggernaut. We are thrilled to hear that your cat is loving their new furniture and that our product has helped fill the empty wall in your living room. We take pride in creating high quality and customizable products for our feline friends, and we are glad to hear that you were able to make use of all the pieces included.
Thank you for recommending our products to others and for choosing us to enhance your cat's play and rest areas. We hope he continues to enjoy his new elevated space!
-Alexandria M
I couldn’t assemble this fast enough while my cat was on each shelf helping me construct her activity wall. She feels safe and secure because it is so well built, sturdy, and high quality. We are both totally smitten with this purchase 👍🐾
Hi Diann,
Thank you so much for your kind words and for choosing our Deluxe Fort for cat! We're thrilled to hear that you and your cat are both loving it and that it was easy to assemble. Our team takes great pride in creating high-quality and sturdy products for our customers and their pets. We hope your cat continues to enjoy her new activity wall for many years to come!
-Alexandria M
Updated Review: Catastrophic Creations reached out to diagnose the problem. I learned that the fabrics are delivered unstretched, and they offered to ship a replacement stretched canvas for me. I manually stretched the fabric out over the period of several days and got it to work without the replacement! My cat is very happy with the tree and it is very high quality, and so I've updated my review to reflect this. Just be aware that the fabric may be quite unstretched and maybe don't tighten the screws all the way until you've verified that the fabric will fit while assembling the tree.
Original Review: After doing a ton of research on higher quality cat trees that would last longer than a year or two and be accessible for a senior cat who is not a fan of jumping on wobbly surfaces, I was so excited to find and buy this one for my cat. However, the product I received was defective. It was frustrating to put it all together only to find out that one of the fabric hammocks included was an inch too short. It renders the whole bottom half of the tree unusable, since none of the velcro lines up, no matter how hard you pull on the fabric. I wouldn't have spent over $350 on such a tree if I knew that this would be the product I'd receive.
The pictures attached are of Fabric A on the bottom -- this picture was taken with one person pulling as hard as they can on the fabric, and the other person holding the tree still. As you can see, it is nowhere close to lining up. I double checked the video instructions multiple times to make sure I assembled it all correctly, and it just doesn't work. I'd love a fabric replacement for this, since I still think my cat would love it, but it's definitely disappointing to have to disassemble and reassemble the whole tree just because of this.
Thank you for sharing your feedback with us.
We understand your concern regarding the fabric length. Please note that the fabric may appear shorter initially, but it tends to relax and stretch after a few days of use, providing a better fit over time.
We have contacted you directly to address your concerns and assist you further. If you have any other questions or need additional support, please don't hesitate to reach out.
We appreciate your understanding and hope to resolve this issue for you! -Elexis
I received my climbing wall yesterday and installed it. The quality was excellent and installation was simple. The one difficulty that I had was trying to separate the backing from the wall protectors. The tab would just rip off. I have my fingernails short so I couldn’t get them loose that way. Tried a utility knife blade and it still didn’t work.
I also had no idea how powerful that catnip was in the bonus bag that you sent me. I left it in another room on a table while I installed the climbing wall. When I went back in there, the cats had it ripped open and scattered it all over the carpet. I ended up having to vacuum it all up so they only got to enjoy it for a few minutes.
They are already climbing on the wall, and I am very pleased with my purchase.
Hi Phil,
Thank you for your review and feedback on The Deluxe Fort! We're happy to hear that you found the product to be of excellent quality and that installation was simple. We apologize for the difficulty you experienced with the wall protectors, and we will definitely take your feedback into consideration for future improvements. We're glad to hear that your cats are already enjoying the climbing wall and the catnip! Thank you for your purchase and for choosing our product for your cats!
-Alexandria M